Support

Tell us what you were trying to do, what you expected, and what happened instead, plus your browser and operating system. Error messages, screenshots, and the project or workspace name help us reproduce the issue quickly.

Leave design files out of the first email. If we need a file to reproduce a problem, we will arrange a private transfer.

If you are signed in, use the support option in the workspace to send a request with your account and workspace attached. Replies go to the email address on your account. This is the fastest route for account, billing, and project-specific questions.

Forgot your password: use the reset link on the sign-in page. It emails a time-limited link to the address on your account. If a verification or reset email does not arrive, check spam, then request it again from the sign-in page.

Lost your authenticator: sign in with one of the backup codes you saved when you turned on two-factor authentication, then turn 2FA off and on again in Settings to get a new secret and fresh codes. If you have no backup codes, email us from the address on your account so we can verify it is you.

Plan changes, paid-user counts, invoices, and cancellation are all in Usage & billing inside the workspace. Cancel within 7 days of your workspace's first purchase for a full refund of that payment. After that, canceling stops the next renewal and your projects stay available to view and export. Email support@deerpmlnd.com for Enterprise billing or anything you cannot do in the product.

If you think someone else has accessed your account, email support@deerpmlnd.com with what you saw. To report a vulnerability, email hello@deerpmlnd.com with the steps to reproduce. We confirm receipt and keep you updated until it is resolved. The security page describes how to report an issue and what we ask of researchers.

How we handle your data is set out in the Privacy Policy, and the rules for using the service are in the Terms of Service. Both are linked from the footer of every page.